Help Sitemap Home Skip Navigation Contact Us Disability Statement


Scottish Gas fires 50 over Winnie scam

Click on thumbnail to view image
Click on thumbnail to view image
Click on thumbnail to view image
Click on thumbnail to view image
Click on thumbnail to view image

Published Date:
04 August 2007
SCOTTISH Gas has sacked more than 50 staff after workers were accused of stealing £27,000 by exploiting a glitch in the company's reward scheme.
The firm held dozens of disciplinary hearings after it discovered staff had been repeatedly buying Winnie the Pooh bracelets using the scheme.

The surge in orders came after sales staff discovered each order for a bracelet credited their accounts with £11.25 instead of debiting them.

Only five of the staff at the company's £20 million Granton headquarters who were interviewed are thought to have kept their jobs.

One employee, who still works at the company's Waterfront base, said parts of the office had been left "like a ghost town" following the mass firing.

She said other workers were left struggling to cope after the employees were told their fate at the end of last month.

The company said disciplinary procedures were continuing and stressed it took the allegations "extremely seriously".

It is believed the sacked staff still have the right to appeal against their dismissal, although it is unclear how many may have exercised that right.

Staff had been ordering the Winnie the Pooh bracelet from a website which they could access as part of the company's reward scheme. They were then able to convert the credits which they gained from making repeated orders into cash.

Thousands of the bracelets were ordered before managers discovered the problem.

One salesman is alleged to have made £9000 after "buying" more than 800 of the bracelets.

Colleagues said he used the windfall to pay off a car loan and buy a plasma television.

Another 21-year-old woman is said to have taken £650 after applying to buy more than 50 of the children's bracelets.

One employee said: "There were lots of rumours flying around about who was going to keep their jobs and who was out. We almost expected this but it was still a shock to see so many people gone like that. It was really sad as many have friends who are staying.

"No-one can quite believe it's went this far."

Another worker said: "The office was left like a ghost town. The company is going to have to replace all the people they sacked.

Someone said to me it was like Winnie Pooh getting his hand stuck in the honey pot and he was right."

The scam was said to have been an "open secret" in the office, with people "bragging about what they bought like they had won the lottery". When the scam was first discovered, Scottish Gas quickly suspended up to 90 sales staff, including some of its highest-performers. Many were escorted off the premises in tears.

A Scottish Gas spokesman said: "

Scottish Gas takes matters involving financial probity extremely seriously and we are taking appropriate action."

Each sales person is given cash for attracting a new customer to Scottish Gas as part of the reward scheme.

The money is put on a website called QDOS, run by a separate company, where the funds can be used to buy gifts from various high street stores.

Page 1 of 1

  • Last Updated: 04 August 2007 1:42 PM
  • Source: Edinburgh Evening News
  • Location: Edinburgh
  • Related Topics: Scottish Gas
 
1

Mr Sensible,

04/08/2007 11:43:23

I can't see why they will not get their jobs back on appeal.Perhaps the gas board should ask questions of the folk who designed the loophole?

2

Daft Old Git,

04/08/2007 11:46:57

In other words arrest the locksmith for poor design instead of the thief

3

Bob The Beggar,

04/08/2007 11:53:08

Suspect analogy but if my locksmith made and fitted my lock which was faulty and allowed someone into my house to steal. Then I would definately be at the very least "asking questions" about the lock design. Wouldn't you?

4

Calum Mcleod,

04/08/2007 11:59:03

What a laugh it must have been in the offices as news of the scam went round and greed took over.
800 bracelets? 50 bracelets? They were involved in something they knew wasn't right and they stuck their snouts deep into the trough. If you act like a wide boy, you get treated like one. Mind you, this was the sales department, the same people who tell you what a great service you're going to get, what great back up you'll get and promise you the earth well knowing it to be a load of crap.
However, why didn't anyone tell management that this was happening so that the matter could be sorted. Silence is complicity and all these normally decent folk have lost their jobs.

5

Tam O' Shanter,

04/08/2007 12:09:23

Greed.
One o' The Seven Deadly Sins.
The folk involved musta been awfy stupid if they thought that this scam wouldnae get noticed.

6

Daft Old Git,

04/08/2007 12:24:23

#4
Maybe ask questions about the design but I'd still jail the thief

7

jumpship,

Scottish Gas..... HAVE IT 04/08/2007 13:30:58

Do you think they will get good references from Scottish Gas.


Can someone tell me why the police where not involved . All them people should be charged with theft and have a criminal record.

8

Alberto.,

04/08/2007 13:37:27

It seems like a few Scottish Local Councils could do well with introducing people of the calibre of the Gas Co. Management.

This activity (theft - in any light!) would seem to downright and knowingly carried out, and the Management have taken appropriate and correct decisions to 'get rid!’ Not like we see when we read about local Councillors / MSP's caught out, and its all put down to :-'Not done deliberately - oversight - clerical error - didn't realise there was an error - mix up by Secretary - everyone else was doing it' - and all these excuses / reasons considered quite acceptable by the 'alleged' Council / Parliament management!

Must be nice - but wrong, to have friends, or 'Know a man' in the right places’ - for some!

9

nell from falkirk,

04/08/2007 14:13:01

"Each sales person is given cash for attracting a new customer to Scottish Gas as part of the reward scheme.

The money is put on a website called QDOS, run by a separate company, where the funds can be used to buy gifts from various high street stores".

What an unwieldy system! Wouldn't it have been easier to just offer a cash bonus?

Look at the bother they could have saved!

10

Mallory,

04/08/2007 14:43:23

Doubt that these folks will find it easy to get new positions with this on their CVs but also expect that someone will persude a lawyer to take on a human rights case at this gross breach of the individual's rights.

11

Sorry Edinburgh,

EDINBURGH 04/08/2007 14:55:21

What about the "ONUS OF CARE" that was not carried out by the mangement at Scottish Gas, how long was this error in the system ??, management knew about this all day on the Saturday yet the 3rd parties website was not closed down and still accesible all weekend with certain staff stealing all day Saturday and Sunday , the error was still there on the Monday and still no warnings handed out to staff not to access the 3rd party's faulty system, a lot of staff who have had no involvement are extremenly shocked at the shoddy PR exercise done, some of the sacked staff had no financial gain and yet were sacked, 2 weeks on and staff have no p45's and no notification as to when the will recieve a date to appeal, badly handled once again by Scottish/British Gas ??, I think so. I wonder if the mangement of Scottish Gas will be back onto the papers with the details of the staff who win thier appeals or win at unfair dismissal trials, again I dont think so.

12

Sorry Edinburgh,

EDINBURGH 04/08/2007 15:08:27

If we are going to keep this realistic for readers maybe a step by step guide should be made of this card system. Some staff fraudulently bought these ridiculous barcelets and had thier accounts credited with money instead of bieng debited, they then had to put in motion a second step of transferring the points on thier Qdos accounts into monies that were then transferred onto a special Visa card provided by the sales incentive staff and Qdos company, they then had to spend that money, this visa card has a limit on it of £2000.00 !!!! so the staff member that spent in one extreme case £9000.00 was a very busy person ordering, spending, ordering, spending and then resigned like a coward on the monday and ran out of the building rather than face the consequences, i hope the police catch up with this individual, lets not tar all staff with that thiefs brush.

13

AuldReekie,

Arthur's Seat 04/08/2007 15:36:45

When I first spotted this story, I thought it was just a bunch of employees, taking advantage of a few job perks - until I saw the part about someone stuffing himself with £9,000.

Good on you Scottish Gas for sacking them !!

Let's hope when you re-employ workers to replace them, honesty & loyalty become the highest criteria, in your process of selection.

14

Woody47,

04/08/2007 15:42:24

Not only sack them but have them charged as well. This is theft - pure and simple. What you also have to remember is that the money that was being put into their bank accounts was coming from people who pay their bills to Scottish Gas in the first place.
Absolutely no sympathy for any of them.

15

ffa1,

Edinburgh 04/08/2007 16:10:02

Definitely the correct decision by British Gas.

Sad that anyone is trying to defend the thieves behind this scam.

16

Adamski,

Edinburgh 04/08/2007 16:14:00

To me, it's a bit of shared blame here, whoever set up the website is a bit of a pie and should face a disciplinary as their mistake has cost the company a lot of money.

Fair do's the guy who ripped 9k certainly should be charged with theft but for the minor culprits, I say live and let live.
Give them a written warning. If the website wasn't so incompetently managed the opportunity would not have been there.

For all you throwing stones, who wouldn't help themselves to free money?. To be fair personally I don't think I would have sone this at my work but who's to say.

17

Blondie,

04/08/2007 17:04:20

A definite case of the Pooh hitting the fan, then?

18

Woody47,

04/08/2007 17:07:52

#19 So theft is OK as long as it is a small amount? What sort of society do we now live in where this is deemed 'live and let live'.
I'm sorry but theft is theft and by saying that the company should take some blame is nonsense Why should they take some blame? If someone robs a bank, just because the money was in open view, would that be the banks fault? If I left my house door open and someone robbed me, would that be my fault for leaving my door open? NO. If someone steals it is that person and that person alone who is at fault.

19

Friar Tuck,

Port Perry, Ontario, Canada 04/08/2007 18:09:06

These people are criminals and should be charged and fined or imprisoned. They should also have to pay back the total amount PLUS interest at 10%!

20

Sorry Edinburgh,

Edimburgh 04/08/2007 18:46:17

I totally agree with the above posting, but a lot of these persecuted staff have been made scapegaots for PR purposes and have not been fraudulent of thieves and have been made to walk away with references refecting that of a criminal. Its very easy to judge when you dont have 1st hand knowledge of the incomptence of how mis-managed this has become, unless you have sat in on each case i dont think imprisoning everyone is exactly the answer, we have enough overcrowding here already. I can just picture it now. Q-"what are you in for" A-"I ordered a winnie the pooh bracelet" lol.

21

Friar Tuck,

Port Perry, Ontario, Canada 04/08/2007 19:21:48

#23 - UNFAIRLY DISMISSED, Edimburgh - Please note that I said fined OR imprisoned. The sentence would of course hopefully reflect the person's involvement and whether or not they had any previous convictions. Regardless of the sentence, they should have to pay back the amount they stole (plus interest).

22

guilty but not guilty,

Edinburgh 04/08/2007 19:24:22

what the company has failed to tell anyone is tyhat they have witheld vouchers that have been earned by staff doing overtime to clear the backlogs that have increased due to poor management. Is this not the same as what they have been sacking staff for?

23

Bill46,

Leven, Fife 04/08/2007 19:49:46

Thieves, the lot of them!
They got what they deserved!!

24

tom, HR6,

04/08/2007 20:08:22

These people are thieves and criminals. If there was a fault in the scheme that is unfortunate but the people at fault at the end of the day are the stupid cretins who have lost their jobs through stealing.

The trouble with this country nowadays is that no one seems to have the moral backbone to differentiate between right and wrong.

Give them a long sentence which might prevent them getting employment again - stupid, morally-vacant idiots.

25

tom, HR6,

04/08/2007 20:12:49

#19 Adamski

It's your sort who form the backbone of this country's criminality and land up stealing from old people or finding £100 dropped in the street and not handing it in to the police.

Theft is theft and crime is crime and anyone who steals or breaks the law should pay for his//her criminal ways. Bring back capital punishment in the way it was applied 150 years' ago.

26

Sorry Edinburgh,

Edinburgh 04/08/2007 21:18:39

#24. and #25. I could not agree with you more, the people who have actually completed the 3 steps of fraud, gone out and bought goods should definetely not only be pursued with vigour to be made to repay the stolen monies but they should also be prosecuted. On the other hand a lot of the sacked staff did not complete these steps and as previously stated have been made company scapegoats for the sake of a headline and had thier reputations ruined, is that fair ?, and #25 yes that is correct, staff have were offered up to 60 hours overtime, this was incentive to be done in the correspodence department to deal with the backlog and deluge of customer complaints, the reward for doing 60 hours overtime ? £400.00 of shopping vouchers which have now been witheld from certain staff, definite double standards, nice to see not everyone is ready to dish out capital punishment based on newsprint. Thanks.

27

,

04/08/2007 23:44:54
Comment Removed By Administrator
Reason: Scotsman Import, Original comment id: 846473, Article id was mapped to record!
28

Kenny A,

Close to the South Shetlands 05/08/2007 07:47:03

They stole, they are punished, it is fair.

ThE IDIOTS WHO PUT THE SYSTEM IN PLACE SHOULD NOW STEP UP TO THE POST AND GET WHAT THEY ALSO DESERVE

29

warden99,

the stix 05/08/2007 08:41:21

I wonder if any of the sacked staff fancy a job in politics??? looks like they would fit in perfect with any party ,,,as they are all greedy bee`s

30

Sorry Edinburgh,

Edinburgh 05/08/2007 09:39:12

#32, yes its the same company. its also the same company who also announced substantial 2 price cuts already this year making them once again very competetive and they are getting the problems sorted out, they are also one of only 2 British owned energy companies left. And overall are generous to the staff with good working practices and conditions

31

Flan Haggis,

05/08/2007 12:55:56

As far as I'm aware it isn't illegal to order a bracelet from a website. If you order several hundred and the company gives you thousands of pounds in return, then the company has a serious problem with its process.

Exploiting an obvious flaw probably isn't viewed too well against the Scottish Gas terms and conditions of employment, so I can understand why those responsible have been sacked.

I'm not legal expert by any means, not even a legal novice either, however I remain to be convinced that what they have done is illegal. To me this is the same as people who order things which are inadvertently advertised in catalogues and websites at way below the proper retail price.

32

2711,

EDINBURGH 05/08/2007 12:59:03

What kind of morale is there at B.gas for people to do this. They have bully boy tactics for people who do not meet tartgets and the staff who do meet targets get more pressure on them. They should fix all customers accounts before anyone else is signed up. High managment knew about this and it was suggested to them on Sat to shut the server down, or put a message over the tanoy system asking people who had done this tpo come and see them, That way they could have prevented money being spent. I hope they do appeal and highlight the appaling work standards that people have to suffer.

33

Townie,

05/08/2007 13:11:43

Wonder what they did with all the bracelets? Ebay?

34

2711,

EDINBURGH 05/08/2007 13:15:17

No they are keeping them to give out as xmas resents for the staff

35

,

05/08/2007 15:26:22
Comment Removed By Administrator
Reason: Scotsman Import, Original comment id: 848021, Article id was mapped to record!
36

CapitalCityService,

Edinburgh 05/08/2007 15:36:14

i have no sympathy for the sacked members of staff!

I work at the callcentre and one or two of the staff that were quite rightly dismissed! thought they would get away with it


serves you right.... and you will not be missed!

37

,

05/08/2007 16:15:40
Comment Removed By Administrator
Reason: Scotsman Import, Original comment id: 848121, Article id was mapped to record!
38

hassan i sabbah,

05/08/2007 16:17:37

~40 I HAVE NO SYMPATHY FOR YOU .YOU ARE IN HELL AND YOU SEEM TO LIKE IT,

39

CapitalCityService,

Edinburgh 05/08/2007 16:57:27

#43

yeah i do like my job, thanks for asking!

40

Sorry Edinburgh,

Edinburgh 05/08/2007 19:46:28

#43,and #36. I like my job there also, but am very aware as are a lot of the staff how badly this has been managed and staff who most definetely should not have been sacked are now gone, this has left a lot of staff questioning do they honestly wish to work for a company who are willing to blame everything on the staff involved because obviously no management could possibly be at fault here. And yes #36 the MANAGEMENT were aware all day Saturday and sat doing absolutely nothing about it, I sincerely hope that the mangement have a good look inwards but as per usual they wont, they have booted out the front line staff without thinking and I know personally of one person who has been given an excellent view of employment law from one of the capitals top employment lawyers so watch out Scottish Gas cos these lawyers dont take cases they cannot win. In most cases in this situation I totally agree with the sackings but as in most cases like this there are unfortunate individuals who have had thier lives ruined without a second thought from the company.

41

CapitalCityService,

Edinburgh 05/08/2007 20:53:07

#46

i agree totally with what you are saying

but


i have no sympathy for any of them, if they felt they could take loads of dosh from qdos and get away with it, they were gravely mistaken, i have no time for thiefs


if they can steal from a computer system... would they think twice from stealing from either you or me?

im glad they are gone so that i dont have to worry about that thought

42

Hadrian,

05/08/2007 20:55:07

Is this the same Scottish gas that a few years back was getting a lot of stick for a billing system that was such a shambles that some bills were not sent out for years and then people were being billed for thousands?

The same company that I no longer deal with because after receiving an incomprehensible bill, phoned the help desk to get it explained and even the supervisor couldnt make head or tail of it?Took 3 days to get it deciphered!

Was the company responsible for programming this latest cockup, responsible for the billing as well.

How come top management arnt losing bonuses and jobs for the way the company is run.

And the way this "bonus" scheme is described seems to be a scam in itself, with points and credit cards etc, whole thing stinks!

43

michael w,

cumbernauld 05/08/2007 21:00:44

they stole, they were sacked seems fair to me. i would expect anyone dealing with my gas account to be sacked if caught stealing, as they would have been handling my bank details. so i suggest these idiots that stole should shut up and find some other employer to rip off as scottish gas were after all "doing the right thing". As for the small culprits that stole maybe a small amount of cash you know what they say about junkies it starts of with cannibis then leads to heroin. It makes me furious how any of the people that were sacked have the cheek to appeal or even defend their actions, do they not realised they stole, last time i checked stealing was illegal if these people appeal i think scottish gas should then get the police involved.

#46 the so called individuals that have had their lives ruined, its their own fault stealing no matter the size is illegal and gross misconduct.

44

woodentop,

In your wheeliebin! 05/08/2007 21:01:05

#46 - 'these lawyers dont take cases they cannot win'... LOL!

Perhaps the phrasing you're searching for is 'these lawyers dont take cases they cannot argue'?

I don't have the full facts to hand but from the information posted here I would say this is a case of 'non legum standi'.

45

Barry.,

Edinburgh 06/08/2007 01:08:03

Ah. So they're on commission, and they're dishonest.

I bet it was one of these people that fraudulently transferred my electricity to them when I asked to change my gas, and then made it hell for me to get back to the cheaper company I was with.

I wonder how much commission some sod got for giving me all that grief...

46

2711,

Edinburgh 06/08/2007 06:24:11

46 It must be brilliant being that perfect, I have also worked for B.Gas and I can assure you that what some of the staff done was nothing compared to what the management do on a daily basis. They bully and harass staff members for sales until they can take no more. 49 You should be worried about your detail as things do get left lying about. Some people did do this for a monatary gain, but most of them did it for curiosity and reported it to managment or QDOS on the Sat. If management set the standards of cheating annd lying with the stats as it effects their bonus, then that is how the staff would think it is acceptable. A union rep was allso telling people nothing could happen to them. Personally I think the people are better out of that hell hole.

47

Sorry Edinburgh,

Edinburgh 06/08/2007 07:18:39

#52, I could not agree with you more, each and every point true and correct, thats why along with many many others from the office we are updating CV's as we speak, and to emulate your last sentence it is to get out of that hell hole, the bullying and harsassment of staff for sales is completely unacceptable behaviour and has many a new staff member in tears, and is a constant threats to longer term staff who constantly are in a state of semi panic for not reaching their quota of pressure selling people products they do not want. They may have fired 50 but I would not be surprised if they done lose another 200 as the one thing that people need from an employer is a certain degree of protection and loyalty and Scottish Gas have proven to the whole call centre that they are willing to provide neither. #49, some sacked staff stole nothing or is a headline something not to be questioned and nobody touched anybody's bank details, the party concerned was 3rd party.

48

The Daleks,

06/08/2007 07:47:28

I can't believe the huge outpourings of sympathy for the robber barons at Scottish Gas.

They treat both their staff and their customers badly, and they deserve all they get.

Their gas bills are nomore than legalised theft.

What was it they made last week off the backs of the poor and disadvantaged, 500 trillion billion gazzillion pounds?

49

Harry Hotair,

06/08/2007 09:28:05

Let's not forget that it suited Scottish Gas to unleash these sales people on a gullible public.

If they were prepared to rob their employer, what depths of dishonesty did they stoop to when selling Scotish Gas products?

One of their central heating salesmen boasted to me that he was picking up his new company SAAB soon. Needless to say I didn't accept the quote which was double the price I eventually paid.

50

The La Gomera Ashley Nicole Hilton Fan Club,

06/08/2007 10:58:43

It was wrong , obviously buthe onus is on proving that all those buying winnie the pooh bracelets (cant believe i am typing this) did so with the full knowledge that they would be credited rather than debited.

29 , has a good point , legally, if the empyoyees didnt go through the three steps and just bought these things they should have a legal case.

Still , all in all pretty sad to do this.


 

Comment on this Story

 

In order to post comments you must Register or Sign In

 
 
 
  

 
 


Sister Newspapers:
Press Complaints Commission

This website and its associated newspaper adheres to the Press Complaints Commission’s Code of Practice. If you have a complaint about editorial content which relates to inaccuracy or intrusion, then contact the Editor by clicking here.

If you remain dissatisfied with the response provided then you can contact the PCC by clicking here.