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Food for thought – but only if you travel first class

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Published Date: 06 January 2009
RESTAURANT cars have been withdrawn from most National Express east coast trains, with lunch now served only at passengers' seats.
Watchdogs hit out at the cuts by the Scotland-London train operator, which they said had come despite a promise to operate dining cars on most trains.

The changes, from yesterday, mean passengers can now eat in a separate restaurant car on only so
me 15 morning and evening peak hour trains a day, compared with more than 100 last year.

These include just one southbound morning train and two evening trains from Edinburgh, and seven northbound evening services.

On other trains, first-class passengers will be served at their seats, while standard class passengers can order similar food at the buffet.

Guy Dangerfield, manager of Passenger Focus, the official watchdog, said: "Some passengers will be disappointed there will be fewer traditional restaurant cars on the east coast main line. We are asking why an apparent commitment to provide a restaurant on 87 trains each weekday has been abandoned."

Barry Doe, who produces annual surveys of train catering, said: "My feeling is that this means dining is now for first-class ticket-holders only."

The train operator denied it had made any commitment to the restaurant cars when it took over from GNER in 2007. It said the changes would "bring the best of the restaurant direct to the customer".



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  • Last Updated: 05 January 2009 9:33 PM
  • Source: The Scotsman
  • Location: Edinburgh
  • Related Topics: The railways
 
1

Mareng,

Edinburgh 06/01/2009 06:10:48
"bring the best of the restaurant direct to the customer"

Quick! Find me a corporate buzz-phrase, that I can use to make this sound like an improvement!

2

Brisssac,

Glasgow 06/01/2009 15:28:32
The surveys are published in RAIL magazine. The last one was in issue 594, June 18 2008
3

Andrew S,

The North 06/01/2009 18:34:42
I work for the company and this whole new service procedure has been rushed through. They have been planning this since the takeover and presented the unions with 3 choices. Remove all catering completely. Outsource catering. Or the Current adopted practice.

The response from First Class passengers is excellent but it does leave Standard Class passengers a bit cast out. There is a similar set of meals available from the Cafe Bar which are prepared by the Chef also but really the whole removal of dining cars has taken staff & passengers by surprise but it's clearly being driven by the very senior NX managers who are struggling to cut costs to meet the high premium it agreed to pay to the Government.

 

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