Published Date:
03 October 2008
ALEX Wilson, BT's head of HR (Business, 22 September), spoke of "delivering a high-performance organisation, with standards, expectations and clear reward for good performances – plus consequences if people don't rise to that performance." I applaud his aims but doubt their achievement when the BT director of customer services lacks the basic courtesy to answer my letter of 3 June.
A THOMSON
Thurston
Dunbar, East Lothian
The full article contains 70 words and appears in The Scotsman newspaper.
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Last Updated:
02 October 2008 10:53 PM
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Source:
The Scotsman
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Location:
Edinburgh
