While Bill Jamieson was correct on several issues concerning his cruise on steamship Sir Walter Scott, he has been economical with the truth on other issues (Between the Lines, 24 June).
I have been employed on SS Sir Walter Scott for 11 years and on the day in question I was aboard as master. I do apologise for the late departure from Trossachs Pier, and the fact that the tannoy was too loud and that SS Sir Walter Scott looks shabb
y in certain areas.
SS Sir Walter Scott was built in 1899 and has sailed on Loch Katrine for 109 years. Eighteen months ago we were informed that she required major surgery to bring her up to the standard of present-day passenger vessels. The odds were stacked against us and all credit must be given to our directors, who, against the odds, were able to put the recovery plan into action to secure the "Grand Old Lady" for the foreseeable future.
On the day in question the inspector from the Maritime Coastguard Agency arrived to carry out final sea trials and inspection before issuing the coveted passenger certificate. Quite understandably, this was a rigorous inspection which led to delays in our sailings schedule.
The vessel has had all major structural refurbishment completed. However, she still needs to be smartened up in a number of areas. This will not happen until the end of the sailing season.
Sad to say that in today's current financial climate we do not have a hidden pot of gold to turn her into a vessel of Victorian splendour. I note that Bill Jamieson had little to say about his visit to Loch Katrine and this saddens me.
Our general manager continually makes all staff aware that we operate in a tourist environment, and, to this end, all staff are indoctrinated that the general public are our bread and butter and, as such, should be treated with courtesy and made to feel they are very welcome guests to our environment.
I would like to invite Bill Jamieson along again for the start of the 2009 season, when he should be able to see a marked improvement.
DAVID MUIR
Gentlecroft
Braco, Perthshire
The full article contains 368 words and appears in The Scotsman newspaper.