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Poorly performing VisitScotland should be scrapped – report

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Published Date: 09 September 2008
VISITSCOTLAND is not doing enough to boost tourism and should be replaced with a new organisation, according to an influential report.
Scotland's tourism body is too centralised, focuses too much on successful areas rather than those that need support, and does not have enough funding, in the view of the Royal Society of Edinburgh.

The report's authors said VisitScotland should b
e replaced by a new organisation called Tourism Scotland that has a radically new structure, with combined responsibility for development, investment, marketing and training.

VisitScotland was restructured just three years ago, when area tourist boards were scrapped, but these should be brought back in the form of Regional Tourism Boards, according to the report.

The new body should have funding in line with the equivalent body in Ireland, which gets £50 million, compared with £28 million currently granted to VisitScotland.

A new catchphrase should be adopted to help promote Scotland to tourists, similar to New Zealand's "100 per cent Pure" and Ireland's "Your Very Own Ireland", the report suggested. And Scotland should be promoted as the activity centre of Europe, with regional tourism boards setting up centres where visitors can try activities like white-water rafting and rock-climbing.

The recommendations came in the most comprehensive study ever carried out into the wide-ranging threats to Scotland's rural communities, and were part of a raft of other suggestions, from increasing funding to farmers to canceling plans to close rural post offices.

The report criticised VisitScotland for its "poor performance, lack of leadership and direction of the industry".

Professor Gavin McCrone, chairman of the Royal Society committee behind the inquiry, was sceptical of the Scottish Government's targets for VisitScotland to boost tourism revenue by 50 per cent by 2015.

"We don't think there's the slightest chance it's going to achieve that as things stand at the moment and some fairly substantial changes need to be made," said Prof McCrone.

He added: "Tourism is the most important industry in the hills and islands but it seems to be hardly growing in these areas of Scotland."

A spokesman for VisitScotland said the organisation was committed to promoting rural areas through a "vast array of national and international campaigns".

He added: "Our recent restructure enables us to focus even more closely on our customers, from visitors to tourism businesses."

A Scottish Government spokesman said: "VisitScotland promotes Scotland to overseas and UK-based visitors and has a fantastic track record in this, frequently winning awards in its field.

"VisitScotland is a responsive, forward-looking agency which will help deliver these ambitions, and there are no plans to change its remit."

Sixty steps to safeguard future of rural communities

SCRAPPING the closure of rural post offices and encouraging the use of community renewable energy schemes are among 60 recommendations in the Royal Society of Edinburgh report.

The report also says community abattoirs should be brought back to help promote local food.

Ferry services must be reviewed, broadband speed needs to be increased and the charging scheme for connecting renewable energy projects to the national grid needs improving.

The report also recommends an incentive system is set up to help meet targets of 25 per cent of Scotland being covered by forest by 2050.

It says this could be in the form of a carbon trading scheme, which provides incentives for helping to cut carbon loss.

Much of the report, written over the past 18 months, focuses on the need to increase funding to farmers.

It describes a "serious income crisis" and says the survival of rural farms depends on the "continued provision of public support".






Page 1 of 1

  • Last Updated: 08 September 2008 10:07 PM
  • Source: The Scotsman
  • Location: Edinburgh
 
1

yankey,

Motherwell 09/09/2008 00:23:36

Fantastic

Visit Scotland was a prime example of Liebor Crony and then Nupty

People left who had built Scottish image into Tourism

People came in who not only were ignorant but prepared to cover ir with their foul manners

The Basic Muture staff with the knowledge of Scots History and Geography
Left in droves

In came the Call Centre Rejects which our system has failed so badly
2

Charles Linskaill,

Edinburgh 09/09/2008 00:26:58

"VISITSCOTLAND is not doing enough to boost tourism"

GET A LIFE!, AND STOP BLAMING OTHERS!

Have you just woken-up from 'Cloud Cuckoo Land' or sommid,?

Has one not know, we are all in a recession, one cannot afford visits to Scotland, at £300.00 per night,...

'Bed and Breakfast'

We ain't all 'Rockefeller's' no more!
3

Richardinho,

09/09/2008 01:18:15
Why not just get rid of it altogether and save some money? If people want to come to Scotland then they will.
i visited France last year. Not because I saw some glossy advert on telly, but just because I felt like it.
4

nolimits,

Far North 09/09/2008 01:25:52
Well now, I have visited the fair land of my ancestors, and an eye opener it was. Yes, Charles, the prices were not, repeat not, conducive to returning for another visit. As an ex pat, living in Canada, it was a very expensive trip. 300 pounds per night equals a weeks pay for me, coffee at $4.00 /cup etc. The worst thing was the surly reception at many of the places we visited, with one, a certain fortification/garrison just east of Inverness, where there was a cafe that refused to serve my wife. The excuse was that they could refuse service to anyone they chose, and that my wife looked strange. I'll say she did. My wife is a North American Indian, and loves to wear her traditional clothes etc. Ah well... I guess there are rednecks everywhere. To bad, cause I don't think I shall ever go back, even though I love the country.
5

Charles Linskaill,

Edinburgh 09/09/2008 02:07:16

nolimits ~4,

"refused to serve my wife."

ABSOLUTLY SCANDALOUS!!

Please excuse these new breed of morons, and tell your Darling Wife, if you ever come back to Scotland,..

Your Both, 'more than welcome' to stay with us, or we will show you the real loving people of Scotland, who have NO Discrimination's, and WILL welcome your wife with open arms!
6

muppetfinder,

09/09/2008 02:11:17
Fort George was built for redcoats now it seems it has a new breed of racists
7

Guga II,

Rockall 09/09/2008 02:20:42
Visit Scotland is a totally inept and useless organisation, which is not helped by the fact that we do not have a clue how to either attract or treat tourists.

The tourist industry in Scotland operates on the principle of ripping off tourists, giving them sub-standard service and sub-standard accommodation, and charging five-star hotel prices to stay in seedy bed & breakfast establishments.

Our tourist industry is pathetic.
8

Guga II,

Rockall 09/09/2008 02:22:08
#5 Charlie.

Good man. I totally agree.

9

sdwrm,

09/09/2008 02:36:36
It's all very well to talk about increasing tourism in rural areas, but the infrastructure to (pleasantly) accommodate visitors is sorely lacking. As others have noted here, the quality of B&Bs is generally pretty awful, and B&Bs are really the only choice of accommodation you have in rural areas. My grandmother operated one in Ardgay in the early 80s - I pity the poor tourists who ended up there!

There needs to be some regulation and standards applied to those who want to shove some unsuspecting tourist into a spare cold bedroom and charge them an arm and a leg for a nasty, greasy breakfast.

I know they're not all like that, but let's face it - many B&Bs are.
10

H215,

New York 09/09/2008 05:33:56
And let's not forget how VisitScotland performs in the US! THey have earned a reputation for being dismissive of Scottish-Americans (aside from wanting our money), and for working at cross-purposes, for no reason.
11

A Better Way,

Scottish Republic 09/09/2008 05:56:30
I think that no matter which side of the political fence one is on there should be agreement that the Scottish Tourism Industry is antiquated and substandard. Its almost as if they are still living in the fifties with unbelievable prices and attitudes not just from the staff of many facilities, but from the business owners.

If they dont adjust then they should be excluded from being promoted as suitable destinations. In Scotland we are barely scratching the potential of our tourism industry. Investment by the likes our combover friend Donald Trump are an indication of investment we need to get out there and attract. Edinburgh is my home city but I firmly believe this report is quite correct, theres a lot of beautiful Scotland out there to be seen, and take your breath away.Lets get professional and very serious about an Industry that up till a few years ago was take it or leave it.

I congratulate Charlie for letting our Canadian Friend and his wife know that we Scots dont condone the disgusting rubbish his wife had to put up with. We are extremely sorry that your wife had to be exposed to such crass, rude behaviour.
12

,

09/09/2008 06:47:02
Comment Removed By Administrator
Reason:
13

SouthernSkye,

09/09/2008 07:08:09
Tourism, this year, is pretty much down the Swannee anyway. "Le Crunch" and the high level of inflation, CoL etc have hit people and holidays, in my opinion, are being taken where costs, such as petrol, are kept to a minimum.

However, what we need is a return of LOCAL TI. Tourist information run locally, by local people who know the area and who can really help tourists.
At the moment things are too Big City Based with too few satellite offices.
14

JayJay,

Right here 09/09/2008 07:59:31
Yet another superb report from another one of "the great guys" who populate public life in this country. McCrone seems to float from juicy commission to juicy commission, dispensing pure unadulterated bunkum as he goes.
Is anyone surprised that his headline recommendation is to tear up the piece of paper, start again and add £22m to the existing £28m budget? Doubtless the rebranding exercise will cost further huge sums of money, but hey ho, its only public money so lets get spending!
Here's perhaps another conclusion. If the people in post just are not up to the job, lets not reward them with even more money and a pot of dosh to restructure everything - how abou putting people in place who know what they are doing?
15

GCHIBBEE,

Inverness 09/09/2008 08:15:15
Speaking from someone who runs a small tourism business near Inverness and has been in the industry for some 25 years - VisitScotland is pretty pathetic and are disliked by virtually all operators. It is self serving, beaurocratic, non customer focused and Chief Executive Philip Riddell receiving an OBE last year is the biggest insult of all.
However in defence of prices charged - very few operators are making huge profits - costs are horrific and the new licensing legislation which completely discrimintaes against businesses selling alcohol with food is basically a tax on our trade. It will cost me nearly £4000 to comply later this year. Many small businesse have simply stopped serving alcohol to the detriment of our foreign visitors.
Hopefully this report will be acted upon and Philip Riddell and his cronies will be consigned to the dustbin of history and be replaced by people who actulally know what they are doing!!!
16

Old Cartha Boy,

09/09/2008 08:37:52
Very few European countries use a national tourist body to promote themselves in the way everything is swept under the Visitscotland banner - they add no value to the industry. Ever tried to book a hotel through their website - hopeless? Yet, I can and have booked accommodation in many other countries with confidence - not so with VS. If the trust isn't there, no one will use them. McCrone is on the right lines.
17

Upbeat,

09/09/2008 08:49:44
That Prof Mc Crone's committee should have concluded that Visit Scotland is not fit for purpose is hardly surprising, an interview with almost anybody involved in this Industry outside the Central belt( as well as many there ) would have revealed this.

The sad part is the first response from a Government spokesperson yesterday who felt that VS does a splendid job, and that consequently no further restructuring or organisation was necessary .

Scotland is a hugely diverse place. There is no way that any one central organisation can represent this to the outside world. This truth was known by the old Scottish torusit Board,was ignored by the Scottish executive in some mad dash to be seen to wield power, and has now been shown to be correct.

So rebranding VS under a new banner will waste yet more time before we have a set up in Scotland that can identify with the industry , feed information to Visitors , encourage high standards ,and give full local support and autonomy to Tourism operators around Scotland.

By all means have a small marketing team that oversees the grand plan each year for selling Scotland's attractions abroad. Have a national training scheme, and establish high standards for accomodation, training and publicity etc. But return the responsibility for providing local advice and information to those who are most knowledgeable about local areas...regional tourism authorities .
18

RickNBacker4003,

Edinburgh 09/09/2008 09:00:43
Wholeheartedly agree with NoLimits #4. I have just returned from a holiday in Canada where the friendliness of the people and the level of service you receive EVERYWHERE speaks a thousand times louder than any marketing campaign could. Competent marketing of a country is part of the jigsaw but reputation based on satisified visitors is everything. A warm welcome and great service are the keys to reputation. Sadly this country is shall we say inconsistent on those fronts. A great shame since we have many wonderful outdoor attractions and pursuits to offer, Scotland is very much a scaled-down version of Canada I thought so we should be doing better.
19

Airds,

Castle Douglas 09/09/2008 09:30:36

"A Scottish Government spokesman said: "VisitScotland promotes Scotland to overseas and UK-based visitors and has a fantastic track record in this, frequently winning awards in its field.

"VisitScotland is a responsive, forward-looking agency which will help deliver these ambitions, and there are no plans to change its remit."

Just how far into the sand can a Scottish government spokesman get his head?
20

Jacqueline Hyde ,

On the shelf 09/09/2008 09:33:38
The Scottish Tourist Board lost the plot many years ago - VisitScotland never realised that there ever was a plot.

There are a number of serious obstacles in the way of Scottish tourism and another round of label changes and expensive new corporate identities won't address any of them.

Taxation: Accommodation providers are hit from all angles. They pay high business rates (the rates cost per bed for a small rural hotel in the Highlands is generally half again the rates cost per bed for a hotel in London's Mayfair). Many countries do nor charge any business rates on accommodation (although most of those charge some sort of visitor/resort tax). Visitors pay more VAT for the same goods and services in the Highlands than they do in the south of Scotland or in England because of the higher net costs.

Other Costs; The oil companies do not face any competition in most of rural Scotland and feel that they can charge what they want for fuel (to subsidise cheaper prices in areas where they do not have a solus). The overheating of house prices in the Edinburgh and the South of England has raised disproportionately the cost of purchasing hotels and guest houses as people have exchanged their family home, 9 to 5 job and the drudgery of city life for a completely new existence (and, obviously, these capital costs must be recovered through pricing). VisitScotland membership is a very expensive business luxury and offers very poor value for money - particularly in its online booking "service" - and charges high additional fees for just about everything.

Staff: Immigrant labour is endemic throughout much of Scottish tourism. Quite apart from their lack of local knowledge, they are often disadvantaged by language difficulties (try buying a cup of coffee at Edinburgh Airport!) and by being forced to work within strict protocols. No wonder they are often so po-faced. Poor training is not restricted to immigrant staff either - just ask advice about malt whisky fro
21

Jacqueline Hyde ,

On the shelf 09/09/2008 09:35:06
Staff: Immigrant labour is endemic throughout much of Scottish tourism. Quite apart from their lack of local knowledge, they are often disadvantaged by language difficulties (try buying a cup of coffee at Edinburgh Airport!) and by being forced to work within strict protocols. No wonder they are often so po-faced. Poor training is not restricted to immigrant staff either - just ask advice about malt whisky from any bar server in Scotland and invariably you'll be hit with a wall of indifferent ignorance.

Publicity: The Scottish media (which is mainly London and/or Glasgow based) does very little to promote anything remotely "Scottish" - just look at how rarely this blatt (which has "Scots" in its title) refers to shinty - almost certainly the fastest and most exciting team sport in the world - compared with the acres spent on non-indigeneous sport.

People come to Scotland for our scenery, our culture (no, not Elton John or Elvis Presley), our heritage, our food and drink and, hopefully, our warm and very friendly hospitality.

VisitScotland should be making sure they get it - and making sure they don't have to pay through the nose to the government for the privilege.

22

newview,

Edinburgh 09/09/2008 10:04:51
'Never let the truth get in the way of a good story'....never has this been more apt. Anyone who takes an actual look at the RSE recommendations will realise one clear fact: there was NO call to abolish VisitScotland. On the contrary, there was a call for VisitScotland's current powers to be added to, so that it can even better promote and help grow tourism in our hill and island areas. Amazing that so many half-baked stories have appeared over this. It was obviously a slow news day yesterday. Whatever happened to real journalism? Get your facts right before you make innacurate and knee-jerk, 'attack the public body as the source of all our woes' commentary!
23

Archie, Gourock,

09/09/2008 10:12:23
#17 ....

I was genuinely shocked that McCrone didn't recommend 40% pay rises and cut hours by 50%. McCrone isn't fit for purpose - although he called this nobrainer correctly. McCrone is very much part of the establishment that is hell-bent on ruining the morale and efforts of "those who do." As ever, "those who can't" - adopt self protectionist socialist policy and continue to thrive at the expense of "those who do". Darwin must be turning in his grave at this Survival of the Weakest; the Public Sector Gravy Train that keeps on rolling throughout Scotland.

As I have written on countless occasions, VS is a total shambles and should be abolished (Gavin called that part correctly). VS mirrors everything that is wrong with 21st century Scotland viz. it's run by the cerebrally challenged - societal flotsam, if you will; people, who by definition, failed in other walks of life. It's a blackhole for the professionally inept. You can not escape it and when in, you cannot escape from it.

Try booking a hotel room or finding out what's on in Scotland of any appeal. It's a disgrace; a public scandal. Scotland is a wonderfully diverse, happening place. There are few countries anywhere with as much to do with(potentially) so little effort. Now look at the VS website and tell me that's what you see there!!

The solution isn't a difficult call, now that our Marxist Muppet Administration is no longer in power - either appoint people with real business experience in tourism (NOT PUBLIC SERVANTS WORKING IN VS) or hive it out to the Private Sector. Seriously, passing this out to a 6th year school workgroup would be more beneficial than what we have now. IT CANNOT BE ANY WORSE THAN IT IS.

How I wish now that I had failed in School and Uni. How wrong my elders were when they said "If you don't stick in, you'll end up with the cooncil"

I can't be bothered doing this real justice right now. Too much public sector compliance to deal with today.

Wake up, Scotland. Your
24

Archie, Gourock,

09/09/2008 10:13:01
Your country's most important incumbencies are filled with shameless elsewhere-unemployabe good-old-boys, milking the state for all they can get without the common decency to actually even look as if they're trying. You are paying Rolls Royce prices for Trabants.

Salmond and Sturgeon have impressed me immensely to date. I just hope they continute to have the balls to rip out the cancers that dog our fine nation. It is indeed... Time for Change.
25

Organic peasant,

N E Scotland 09/09/2008 10:42:09
The most important part of the report has been mostly ignored in this piece. The lack of funding to farmers in the remote areas. This disaster is happening right now. Land is being abandoned, including land next door to my farm. But the most disastrous thing of all is the flight of young families from the land, we are the only ones left with pre primary age children, everyone else has emigrated. This cannot be allowed to continue, rural life (including tourism and all rural diversifications) is ending with this generation, when the present pensioner farmers die off urban starvation looms.
26

JMC,

Dumfries 09/09/2008 10:53:10
#22
Recommendation 37: Given the levels of criticism of VisitScotland, the Scottish
Government should radically change the institutional structure for tourism by
establishing a new national tourism organisation, with combined responsibility for
development, investment, marketingandtraining, and Regional TourismBoards.

Sounds to me as though they recommend scrapping VS!
It would be a huge waste of money if the Government chose to take no action.
27

Galaman,

Galashiels 09/09/2008 11:11:31
VisitScotland gives too much publicity to well-known sites (e.g. Edinburgh Castle, Loch Lomond, Castle Urquhart/Loch Ness). Less well-known sites get barely a look-in (sometimes not even that), and as a result tourists avoid these little-known sites simply because they don't know that they exist.
I am willing to bet that many Scotsman readers can name more attractions than one will find info on through VisitScotland.
With regard to B&B's, good-quality, not-too-expensive ones do exist (I can vouch for that). You just have to make the effort to seek them out. I can highly recommend www.a1touristguide.com.
28

sweet76,

09/09/2008 13:28:25
Visit Scotland could save alot of money by not advertising in England. The work's undermined by the vile comments that Guga II has made about the English on these forums. I don't think that he should be making comments about tourism, he's not a good advert for Scottish attitudes towards non Scots/no SNP voters.
29

Micjonger,

Peterborough 09/09/2008 14:17:34
NEVER,NEVER,NEVER arrange accommodation through VisitScotland.
I tried it once and was appalled to find that the same hotel,same dates and same level of luxury was available from other internet sites at 25% less.
Naturally,I booked through the latter (and,with a lot less red tape).
30

Guga II,

Rockall 09/09/2008 14:32:05
#28 Sweetie Pie.

I'm quite happy to take the money from the English, I just don't happen to like them running my country. They are welcome as visitors, but not rulers.

As for other non-Scots, I am more than happy to have visitors/tourists from any country in the world, and when I meet up with them, I try and make sure they feel welcome in my country. These people come to enjoy Scotland, not to try and run it and steal our resources.

31

I C Weiner,

09/09/2008 16:02:26
Guga II

Do you know where The Prime Minister is from?
32

nolimits,

Far North 09/09/2008 16:28:14
Charles: 16 hrs later, but thank you for your kind remark. It's just that a land that I am so proud of, is displayed in such a fashion. An old Inuite mentor once told me "it takes more energy to be bad mannered, than to smile". How true.
33

Charles Linskaill,

Edinburgh 09/09/2008 19:22:09

nolimits ~32, thakyou for your reply and our offer stays at all times,

Best Regards to you and your darling wife.
34

Irene.c,

Dalbeattie 09/09/2008 21:07:31
Why is my posting not here - did I tell too much of the truth abou Visit Scotland.com?
35

Resolutions,

10/09/2008 00:05:06
This report contained far more than the bit on Visit Scotland, which seems to have been glossed over here.

However, I wonder who the 'Government spokesperson' is who appeared to defend Visit Scotland. That bodies shortcomings are too well known, throughout the country from the trade,their consumers and beyond to expect any credibility to be given to them. Just wonder where the 'authoriation' came from for the statement, apparently made.

They are 'not value for money'

 

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