Published Date:
21 January 2008
By ALASTAIR JAMIESON
COMPLAINTS about leather furniture topped the list of gripes received by a government advice service for the second year running.
Consumer Direct Scotland received 1,943 complaints about leather furniture during 2007 – up 10 per cent on the previous year. Complaints about second-hand cars purchased from franchise dealers and independent dealers were second and third respectively.
Consumer Direct Scotland answered more than 100,000 calls and e-mails from consumers in 2007 and logged 51,716 complaints on its database, up 23 per cent from the previous year.
Gordon Macdonald, manager for Consumer Direct Scotland, said: "The rise in complaints in 2007 reflects, in part, a growing awareness of the service among the general public as well as an increasing willingness among consumers to complain when they buy unsatisfactory goods or receive poor service."
The full article contains 141 words and appears in The Scotsman newspaper.
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Last Updated:
20 January 2008 9:55 PM
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Source:
The Scotsman
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Location:
Edinburgh