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400 assaults a week on healthcare workers 'just the tip of the iceberg'

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Published Date:
25 September 2007
MORE than 20,000 attacks against NHS staff are reported each year in Scotland, figures obtained by The Scotsman reveal, suggesting verbal and physical abuse of doctors, nurses and other health service workers has reached record levels.
The figures, revealed under Freedom of Information laws, show an average of 400 staff a week in Scotland report being the victims of violence and aggression.

The actual figure is likely to be much higher since information from health boards does
not include attacks on GPs and their staff and ambulance workers.

The shocking statistics come after Dr Helen Jackson, a Glasgow GP, was stabbed three times in the stomach while working in her surgery last month. She is recovering at home.

The Scottish Government has pledged to look at extending the Emergency Workers Act to toughen sentences on people who attack health staff, including GPs and those working in the community.

Medical leaders expressed dismay at the level of attacks, blaming a growing lack of respect for staff trying to help people.

Figures seen by The Scotsman suggest that about 20,800 attacks a year are reported to Scotland's 14 health boards. This compares with about 18,000 reported in previous years and is higher than figures from the Scotland Occupational Health and Safety survey of 2004, which estimated that two NHS staff were being attacked every hour.

Some of the rise may be due to increased awareness and reporting of attacks and verbal abuse. But experts believe many incidents go unreported, meaning the figures collected by health boards may represent only the tip of the iceberg.

GPs, as independent contractors employed by health boards, are also not obliged to report attacks to a central database, making it impossible to gauge the true extent of the problem.

The figures show that staff working in mental health are among those at greatest risk.

Dean Marshall, chair of the British Medical Association's Scottish GPs committee, said a significant number of incidents of violence against staff would go unreported. He blamed the rising number of attacks on declining levels of respect.

"We have gone from a situation where society used to respect professions such as doctors and teachers to a situation where there is little respect," Dr Marshall said.

The Scottish Ambulance Service saw 290 attacks on staff last year. A spokesman said all staff were given training on how to deal with aggression.

The Royal College of Nursing also condemned attacks on NHS workers. Theresa Fyffe, the RCN's Scotland director, said: "Healthcare staff have the right to work without fear of abuse."

Shona Robison, Holyrood's public health minister, said:

"In recent years more than £500,000 has been committed to projects aimed at reducing the risk of violent incidents."

GP 'DISGUSTED' BY SENTENCE

DR IAIN Proctor expected the man who assaulted him while he was on a home visit to a patient last year would be sent to prison. Instead, his attacker was put on probation and given 80 hours' community service.

The Dundee GP still suffers anxiety as a result of the attack in November last year, and described the sentence as "disgusting".

Dr Proctor was on a home visit during the weekend shift when he walked into the patient's house and was attacked without warning when the man emerged and head-butted him in the face.

"It has made me anxious and wary. It just makes you feel more unsafe when you see patients," he said. "It is harder for me to do home visits."

He said doctors had come to expect violence and abuse in the course of their work. "We are always getting verbally abused. In an inner-city practice you tend to get more verbal abuse. At least once a fortnight I am verbally abused by a patient."

He said he had not been impressed by the sentence handed down to his attacker. "I thought it was pretty disgusting that you can attack a doctor and not be put in jail," he said.



The full article contains 677 words and appears in The Scotsman newspaper.
Page 1 of 1

 
1

GalacticCannibal,

Murrieta, CA 24/09/2007 23:27:11

400 assaults a week on healthcare workers 'just the tip of the iceberg'

MORE than 20,000 attacks against NHS staff are reported each year in Scotland.

_____________________________________
People of Scotland<

Why is this abuse happening in Scotland?

Will it stop if or when Scotland becomes independent ?

Not a good image for "North of the Border" is it?

GC

2

Conan,

Craighouse 24/09/2007 23:42:59

Issue them personal handguns - might go a long way to cutting down their caseloads in more ways than one.

3

'Suck' - McCrunchie,

The Eighth! 25/09/2007 00:12:53

2. Conan, Craighouse

You would shoot your granny for farting.

4

'Suck' - McCrunchie,

The Eighth! 25/09/2007 00:14:30

400 assaults a week on healthcare workers 'just the tip of the iceberg'

Obviously this is likely to improve with global warming.

5

Charles Linskaill,

Edinburgh 25/09/2007 00:50:15

Not nice if correct! appalling and dispictable!
Do the people of Scotland not realise they are there to help us??

6

Clarindia,

Outside the tent 25/09/2007 01:16:12

In my day (mid 60s .....) patients and visitors rarely abused staff. As student and Staff Nurses we wore smart uniforms which were worn with a sense of well-earned pride, Ward Sisters wielded leadership and authority and made certain everything (including keeping the patients and the wards clean) was accomplished with great skill. But then children respected parents (they usually had two), teachers instilled knowledge and discipline and the police were a force not a service. Now hospital walls are decorated with 'How to Complain' notices, Mission Statements offering what appears to be immortality based on impossible promises and the media exploit every oppotunity to blame doctors and nurses for every ill - this all inflates patient expectations beyond what is able to be delivered within human capacity, the restrictions of managerialism or the finance made available.
It might be interesting to give authority back to the NHS professionals and when respect and self-determination is re-established and when the lefty-liberalism of social disintegration and the slights against previous values and custom are set aside - perhaps then respect for traditional institutions and decent behaviour will return.... in time.

7

Conan,

Craighouse 25/09/2007 01:17:48

#3 - that's a terrible thing to say.

Didn't you learn that;

Ye cannae shove yer Granny aff the bus
Oh, ye cannae shove yer Granny aff the bus
Oh, ye cannae shove yer Granny
Fur she's yur Mammy's Mammy
No, ye cannae shove yer Granny af the bus

So, you certainly can't shoot her for farting.

Anyway, since my Granny was the finest woman that ever existed, she never farted.

8

Boy Wonder,

25/09/2007 01:22:57

There should be a cop at every A&E to deal with the scruff that turn up, drunk and demanding!

They're not out pounding the beat ... so put them where they can be of some use and protect our medical staff

As for GPs, they should all get these devices that sets off an alarm in a local copshop! Unless you've got something like Bilston where all the cops hide these days! And the people who do the attacking should be thrown out and told deal with your problem yourself! They'll soon back down if they're not getting medical attention!

9

doublescotch,

U.S.A. 25/09/2007 01:40:07

Put the Polish Cops in charge. Those with the swords ,then it will be "Off with their heads" :)

10

Yok Finney,

Ross-shire 25/09/2007 03:08:03

He pulled out a gun and shot his psychiatrist. I got this news from America. A job well done, no?

For contemporary scottish psychiatry is no science - it fails the simple double-blind test. Nor is it an art as nothing physical is ever produced. So what is it?

Are we in the last days of these druggie-psycopaths? Why are our police not on top of them?

Doctors try to cure disease; psychiatrists create disease (ditto DEFRA) then spread it about some.

11

fifeis great,

Kirkcaldy 25/09/2007 04:46:29

How pathetic, posts that make fun of a situation none of you take seriously, being on the end of abuse takes place daily on the wards, from patients, relatives and their friends. They demand to visit when they like, 6 at a time, kids run up and down the ward, no respect for hygeine or other patients privacy, drunks are not the only problem.

12

slinkymalinky,

I'll never be a brownshirt 25/09/2007 06:50:06

#11 fife is great....it would be if it voted oot Brown.

13

fifeis great,

Kirkcaldy 25/09/2007 06:59:34

Whats that got to do with the health service in scotland? As usual the So Nasty Party abuse, avoid the subject which is the responsibility of the so nasty Party goverment, no more patients who continually abuse staff, no more relatives and drunks who threaten and abuse staff, treatment shoul be refused except in a police station!.

14

Dave From Barra,

Western Isles 25/09/2007 07:04:38

When the wife was nursing in Raigmore on the mainland, she was abused daily. Nipped, punched, slapped, hair pulled, abusive language....the works.

She just shrugs her shoulders and accepts it as part of her job. I would be hard pushed to do so if I was nursing (something I could not do, they really don't get paid anough to put up with that kind of daily crap).

15

,

25/09/2007 07:40:05
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16

,

25/09/2007 07:42:31
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17

,

25/09/2007 07:42:57
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18

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25/09/2007 07:45:22
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19

Pocket Dictionary,

25/09/2007 07:56:59

Strange, an article in the Hootsman not blaming the SNP.

20

inter alia,

Edinburgh 25/09/2007 08:17:27

#19: Pocket Dictionary. Give it time. For myself I am sceptical such behaviours are political-party related. If asked to give an opinion [for which I usually charge a consultancy fee] I would strongly urge further research is essential. A longitudinal study, of course.

21

mph321,

Edinburgh 25/09/2007 08:51:19

I have previoulsy worked with the teams that teach self defence to the NHS in Scotland and the level was nothing worse than attrocious. Workers shouldnt even require this training for the workplace but unfortunately attacks are all too common. Its time more was done to ensure the safety of public service workers. If you are a worker check www.kravmagaedinburgh.com you will get a discount for NHS.

22

Mr Pink,

25/09/2007 08:54:24

The older I get the more I realise that many, many Scots are total arseholes and that we live in a third rate nation which is slipping further and further behind the civilised world.

Wha's like us? Here's tae us!

23

GP,

25/09/2007 09:10:08

typical sensationalist journalism.
If you include verbal abuse as assualt how many other professions receive simialr levels. Parking attendants? call centre staff?
If you provide a crap service then expect people who under normal circumstances would show respect tend to break out of their normal behaviour.
If an investiagtion or record of why someone verbally abused someone I am sure many of you would probably react the same way. Loved ones being ignored or treated with disrespect tends to increase tension and I suggest that maybe just maybe some of the verbal abuse is an attempt to get action taken, when those involved have no control over the process and it is never quick enough is it?
Be honest people frustraion with delays and disrespectful lack of communication of process probably cause most of this.
A case of self infliction almost.

24

davey jones,

25/09/2007 09:16:26

my GP nearly shook my hand when I walked into his office, and I can see why.

Looking around the waiting room, all I could see was single mothers, junkies and overweight unemployed individuals.

Imagine dealing with these people on a daily basis?

When I walked in, I could see his eyes when I walked in. "At last, a normal; person!" he must have thought.

25

GD,

I've heard it all now 25/09/2007 09:21:33

I wonder just how long this type of behaviour will be tolerated and whether we'll all have to end up forming vigilante groups in order to protect ourselves.
The police should be given tazers, stun-guns, rubber bullets and whatever else it takes for them to concentrate on violent crime instead of motoring offences.

26

,

25/09/2007 09:40:16
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27

fifeis great,

Kirkcaldy 25/09/2007 09:40:22

23 #GP, Typical idiot response expected to situations you have no idea about,

28

Stirling Sentinel,

Stirling 25/09/2007 10:06:41

It is quite extraordinary what inane comments you receive from your regular commentators. They cannot resist using scatalogical references such as farting etc in connection with nearly every single subject discussed. A serious situation such as attacks on health workers is treated almost as a joke, "shoot your granny " etc.

I note that most of such comment appears in the early hours, presumably after they return from the pub. I can just imagine them, obese and probably unemployable, belching away as they type in their inane comments. Get a life!!

29

yolanda,

25/09/2007 10:29:07

#24.... or he may just have thought "Here's an arrogant twit who has delusions of superiority".

I take it from your assessment of everyone else in the waiting room that you asked them all to produce wedding rings and unemployment benefit documents? Or maybe, just maybe, they were single childless people, or people who had taken time of work to get an appointment (as the majority of the workforce have to do), or have a genuine health complaint? But no, you enjoy your dream world where you are the model patient and everyone else deserves to be judged by you. Your attitude stinks.

30

Robb,

25/09/2007 10:44:00

Everybody deserves the right to be able to carry out their work in safety. Where, as in the case of health workers and emergency services workers, there are additional risks of being attacked, heavy security should be in place to minimize the risks and protect peoples' right not to be abused in their workplace. Such measures shouldn't be necessary in a civilised society, of course, but that's the problem. Elements of our society simply aren't civilised. The people who physically abuse health staff have no respect for anything.

Any abuse is too much abuse, but there is a big difference between verbal and physical abuse. How many of these cases are for actual physical abuse? I don't condone either, but I know that sometimes a genuine complaint by a frustrated service user is classed as abuse, and that isn't always the case.

Davey Jones (24) You must be havin a laugh mate!

31

Memyself&I,

25/09/2007 11:01:19

As the Scotsman don't care to publish details of the split between verbal and physical assault these numbers can and most likely have been misinterpreted.
It’s not what you measure but how you measure it that’s more important.
I suspect that of these four hundred assualts the overwhelming majority are reported as verbal. Of these verbal assaults I'm of the opinion that they would be no worse than anything inflicted on a shop worker, telephone call centre employee or anyone else dealing with the public on a daily basis. If employees are encouraged to complain and are given a clear and easily followed complaints procedure then they are more inclined to report each and every little misdemeanour. Of course, I'm not condoning any of this behaviour but the fact is there are idiots out there. Until the NHS start publishing in more detail instead of sponging the numbers then I will always take these stories with a pinch of salt.

Remember, it’s in the Scotsman’s interest to make headlines, it’s also in the interests of the NHS to dramatise and exaggerate (= more resource).

For the record, I am 33 years old and have never witnessed any kind of assault whether it be verbal or physical against medical staff or fire-fighters. Police, yes.

I wonder if anyone on this board has.

32

think,

edinburgh 25/09/2007 11:17:55

I am totally appalled by the comeents from some of the above.
Abuse in the workplace is never acceptable behaviour.
For physical abuse of any of our key health workers
should have an automatic jail sentence. no matter what the excuses may be. Do these thugs not realise that the workers in all these professions are there to help us and deserve some respect, usually you will find they are totally overworked because of the lack of adequate staffing the budgets are being spent on pencil pushers and management.
Also as said by me before there is a total breakdown of good common descent behaviour in a large sector of the population.
If people physically abuse any of the health workers I feel doctors should have the right to refuse to treat them at all.
Nobody should have to attend there daily workplace in fear of being attacked by some moron.
Often it has been stated in a lot of previous comments that now it seems that everything is in favour the criminals and not the victims.
And also people are very quick to knock our health service but no matter who you are if you are ill as I found out myself a few years ago you will be very grateful to the long suffering staff who work in it from the ambulance men right through to the Doctors ,nurses and porters alike .People just take this service totally for granted.

33

GP,

25/09/2007 11:19:11

27# I know only too well at first hand what I am referring too.
Who are you to decry my experiences?
It seems that more people are prepared to question these stats.
I do not condone and never have verbal or physical abuse. You howver appear to be the font of all knowledge yet provide absolutely nothing to back it up.
The NHS is a SERVICE first and foremost, when people get frustrated with any SERVICE this can lead to verbal abuse.
It's life and I bet you have never verbally abused anyone providing any service, my arse.

34

GP,

25/09/2007 11:27:16

33#
perception is in the beholde.
If you are tretaed with respect it is normal to show respect. However human beings tend to resprt to like for like scenarios whereby if a nurse or doctor shows disrespect then it is likely that it will be returned.
I do not condone any act of abuse that is not what anyone is saying. Read the points not between the lines.
Plus the vast majority of incresed workers in the health service are doctors and nurses. They are workers they do not have any special calling they work for a living same as you and me. They do a job, there are lazy ones, there are bad ones, there are professional ones and excellant ones, there are respectful ones and ignorant ones, get over it!!

35

Kitty,

Scotland 25/09/2007 11:29:59

The best way to protect staff,especially medical staff, is to give them customer service training. When people are ill and frightened they simply cannot handle what seems like uncaring arrogance and inconsideration from people they have no choice but to deal with.
It's just about the most soul destrying thing when one is in distress to be ignored, snapped at, told off and having to listen to nurses gossip about their drunken nights out. Most people just take it but a few react badly. Training in at least pretending to care about their patients would make a huge difference to the safety and happiness of medical staff.

36

Memyself&I,

25/09/2007 11:38:37

#33 "People just take this service for granted"

That'll be the service we all pay for,...well sure I take it for granted, just as I would for any service I pay for. Would I be grateful if I needed them, course I would, but I'd also expect it.

These people are doing a job. They get paid very well for it.

37

Mabel,

25/09/2007 11:39:17

I imagine that most, but not all, of these incidents happen in places like A&E, where patients are aggressive due to alcohol or because they have been fighting. There should be a heavy police presence there and all perpetrators should be arrested either before or after their treatment.

I saw an elderly man being quite abusive to a hospital receptionist recently. He wasn't obese, or drugged, and was more likely to be retired than unemployed. He was just an angry, rude man. I think the stereotyping like that at no.24 is nonsense.

38

Memyself&I,

25/09/2007 11:40:53

#33 GP!!! We could be the same person!

I promise, I'm not copying, you're just a bity quicker with your posts :P

39

Dinah-Saur,

Embra 25/09/2007 11:46:01

#24 #30 #34 #35 #37 - I agree.

When I observe the way many people in the public sector speak to and treat the people who pay their wages it makes my blood boil.

Obviously no one should be aggressive/violent towards someone genuinely, decently trying to carry out their job - whether in the public sector or anywhere else. But neither should service users be treated with disrespect/contempt, be patronised, lied to, stonewalled or otherwise treated as if they are 'less equal' than those treating them.

Contrary to media hysteria I don't believe it is the case that people in this country have suddenly and for no particular reason turned into savages (unless you blame the single mother red herrring mentioned by a few - but that's simple misogyny). The rules of cause - rubbish services; staff with a real attitude problem - and effect - people being angry and complaining - seem much more likely to apply.

I think it's pretty scarey how many people have commented that alleged perpetrators should not have access to services they have paid for (bearing in mind these are accusations, not proven cases). It gives public sector staff (good and bad) an awful lot of power over the rest of us, and would ensure that freedom of speech (the right to complain) would be lost as most people would be too frightened to complain if they thought they were not able to access services (they were paying for).

For the small minority of hard nuts, who do commit unprovoked violent attacks on staff, and other service users, the police and courts should do their job and deal with them harshly - or take a pay cut if not carrying out their duties efficiently. For the rest, the perfectly reasonable people driven to the brink by a system in meltdown, perhaps someone should show them some compassion and take their complaints seriously for a change.

40

GP,

25/09/2007 11:49:21

For anyone needing evidence read this paper.
There is an article on abuse by a nurse outside her place of employment revealing secret personal information in an abusive tirade.
I rest my case!!

41

Pomona man,

25/09/2007 11:54:22

Without trying to play down the extent of the problem, it has to be realised that these figures are for instances of Violence, Abuse and Harassment. So swearing and shouting etc are included. Whats more, it has to be remembered that patients in psychiatric and psycho-geriatric units are prone to lashing out - three nurses trying to change hygiene products on a demented patient could receive several technical assaults each every few hours. This is hardly the same thing as a drug fuelled assault on a nurse by someone trying to get drugs, or the Saturday drunk who wants to fight his (or her)shadow. But they go into the same statistical pot.

42

Dave From Barra,

Western Isles 25/09/2007 11:54:52

These people are doing a job. They get paid very well for it. Memyself&I


If you reckon a salary of 17K to 20K is a good wage to be spat on, punched, kicked, verbally abused and so on on a daily basis, then I say scrap the NHS, go private and let selfish idiots who have no respect for other humans trying to help you, die

43

inter alia,

Edinburgh 25/09/2007 11:56:33

[see #20] This is a non-story - yet a further effort by the scotsman to create news - one - judging by the comments - reasonably successful.

44

Dave From Barra,

Western Isles 25/09/2007 12:07:42

I saw 20, it means nothing. I live with a woman who has been abused on a daily basis due to her patients she is trying to give palliative care too.

What do you know inter alia?

45

Memyself&I,

25/09/2007 12:12:33

#43 Dave from Barra.

Dave, you appear to have not understood what I've been saying. If you read over the posts again it may help a little. #44 probably sums its up, its a non story.

BTW, I have been private several times. The service and level of care is fantastic. You wonder why some NHS staff can't behave in the same way.

46

Dinah-Saur,

Embra 25/09/2007 12:26:01

#41 GP - yes, story about a nurse drunk in a pub telling everyone someones confidential medical details (a pregnancy) - because the woman had complained about her care at Borders hospital. Then she went on to make accusations about who the baby's father was.

Responsible caring professional? I think not. Vindictive irresponsible scumbag more like. Not someone you'd expect a professional service to want to hang onto or inflict on other patients you'd think. But no, Borders gave her a five year caution for breaching confidentiality then promoted (rewarded?) her to senior staff nurse - and they wonder why people don't have confidence in our services or respect for individuals.

47

fifeis great,

Kirkcaldy 25/09/2007 12:46:00

#34 GP,
Not the font of all knowledge, just first hand experience of ending up flat on my back on the floor from being kicked in the face, verbal abuse is not acceptable in any way, zero tolerance !! people get away with it this politically correct society, private hospitals can refuse to treat, nice! NHS cannot.

48

Soosie,

25/09/2007 12:55:24

I hardly think that one nurse behaving unprofessionally is representative of the whole of the NHS. She was a human being who behaved badly, as are the human beings who abuse other people at work. I think security should be stepped up to make workplaces safer, punishments to offenders should be harsher, and all health workers should have personal skills and communication training incorporated into their work based training. The combination of these steps would lower the rates of abuse in the workplace enormously.

49

Pickleskin 25,

I love you all the same....except you!!! 25/09/2007 13:01:09

#46 me, myself I,

Maybe its because drunken bums and junkies can't afford to pay for private treatment that the staff are in a better mood.

Working in a non-private hospital - or in any proffession - does not come with it the right to be abused. I worked in a pub where every second person was giving some sort of abuse....no wonder I, and the people you describe have faces like bears with a sore head!

50

Pickleskin 25,

I love you all the same....except you!!! 25/09/2007 13:10:34

prof

51

Memyself&I,

25/09/2007 13:18:20

#50 Fair point.

I'm at risk of repeating myself here but feel it necessary to repeat that I do not condone any of the grief these workers get.
To summarise, I think the headline is blowing things way out of proportion. Thats more or less it.

52

Adam Birnie,

Cambridge 25/09/2007 13:31:04

Well.......... they are very annoying people. Anywhere you see one of those signs that say "Our staff have the right to work in a non threatening environment etc etc" it's a sure fire guarantee that they're awkward little jobsworths carrying out customer unfriendly policies on behalf of a worthless management.

53

Dave From Barra,

Western Isles 25/09/2007 13:46:31

I understand you nperfectly well. It appears you are a snob that can afford private care while the rest of us cannot.

Standards have slipped, both upstream and down.

54

GP,

25/09/2007 14:05:03

54# I would never condone physical or verbal abuse as you know.
My only point is that people have fogotton that you gain respect it is never automatic and never should be. If you treat people well and they disrepsect you then you have a case. If you treat people badly then expect the same in return.
The NHS is no better no worse than any other service, but the big issue is that many don't realsie that they are service providors they think they can treat people as they feel like without any comeback.
Normal people will react differently to different situations some will react OK others will become abusive. Much of the time I have withnessed it is down to lack of knowledge and /or poor communications. The last thing anyone wanst to hear when their loved ones are in trouble is moans about lack of staff or equipment this will lead to further frustration etc.
I have no truck with physical abuse but then as posted previously some people are violent due to their condition especially mental patients so these cannot be included in the stats for the meaningless trivia headline.
The figures need separation and definiation and also investigation. For someone to simply say I was verbally abused without recourse to either evidence or counter arguement is utter nonsense.

55

Isabel,

25/09/2007 14:05:13

#43 Dave From Barra

These people are doing a job. They get paid very well for it. Memyself&I


If you reckon a salary of 17K to 20K is a good wage to be spat on, punched, kicked, verbally abused and so on on a daily basis, then I say scrap the NHS, go private and let selfish idiots who have no respect for other humans trying to help you, die.

Dave, I will add to what you have said. Staff also get bitten, hair pulled from the roots, badly scratched and half strangled.

My daughter is subjected to all the abuse we have mentioned and her salary is less. I wouldn't work under these conditions supposing the salary was £50,000 a year.

Until the law comes down harder on the people guilty of this abuse, the situation can only get worse.
as #48 fife is great says, there should be zero tolerance.

56

Vincent W,

Edinburgh 25/09/2007 14:18:13

My family and I have had the misfortune to require medical help quite frequently over the past 5 years.

On nearly all occasions we have received excellent treatment administered professionally and with courtesy. On a few occasions we have had the need to question the treatment or express concern. We have found that if the query is put politely but firmly then not only are you more likely to get a positive reply but the treatment improves.

I have never felt the need to abuse staff physically or verbally. Why should anyone else?

57

JG,

Fife 25/09/2007 15:05:52

There's a difference betwen people "assaulting" staff when they don't know what they're doing (people on strong drugs - prescribed - for example or elderly patients with mental health problems) and those who turn up at A & E intent on battering anyone who happens to get in their way. They should be able to not treat offensive patients.

58

Bluevoice,

Dubai, U.A.E. 25/09/2007 15:21:46

I was a victim of bullying my whole childhood and it has made me very interested in finding out why.
It is sad to say that the bullies of this life have no love or respect for themselves so they most certainly don't have the capacity to show any to anyone else.

59

Mop,

Scotland 25/09/2007 15:44:57

Id like to comment,I actually find a visit to the doctor rather intimidating.

Recently,Ive had cause to go because I was in some physical pain,I was told to give it another week,I ended up going to another doctor(same practice)out of desperation at the symptoms I was experiencing.

Now a month later I am still none the wiser as to what is the problem,I still feel rubbish and am due to go to hospital for a scan.

I suppose the point Im trying to make is that I am quite scared,and sometimes I feel the medical profession do not understand how scared or anxious you can be.For me it actually takes me a bit to pluck up the courage to go.Sometimes I have felt that they think I am a hysterical housewife with nothing more to do than sit in a surgery (yeah right).

Im not saying I approve of abuse of medical professionals no way,but sometimes I can understand how people in pain and discomfort can get distressed and frustrated if they feel they are not being taken seriously.
In all honesty Ive met some very arrogant medics in my time,but because my surgerys walls are plastered with if you abuse the medics you are basically off the list Id be too terrified to dispute anything my gp said for fear it would be taken the wrong way,then you find yourself without a gp.

60

Memyself&I,

25/09/2007 16:16:11

#54 No Dave, but you are very quick to jump to conclusions. I probably earn less than most people here. However, I am lucky enough to work for an employer who proivdes private health insurance.
Its really no big deal nowadays.

If you look back at my posts I haven't layed into the workers within the NHS. All I am saying is I don't believe the numbers being banded around.

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25/09/2007 16:41:48
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25/09/2007 16:42:43
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25/09/2007 16:59:02
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Helen,

25/09/2007 17:53:32

"I thought it was pretty disgusting that you can attack a doctor and not be put in jail"......
I think it's pretty disgusting that you can attack anyone and not be put in jail. It doesn't matter what job you do or who you are, you have a right to do your job in relative safety and without some ned or yob attacking you.

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Robert,

Kirriemuir 25/09/2007 18:02:36

Suggest that the medics take the lead from one of the caring professions such as the police, prisons, and traffic wardens!

#6 Liked your comment which made me recall that most of those problems arose since the Thatcher government abolished the position of Matrons and now we are beginning to realise the power and influence those fine women wielded. There are sure none so blind as those who don't want to see!

Those poor medics; getting back a bit of what they give. Now where's my handkerchief?

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Homo Sapiens,

25/09/2007 19:50:02

Could this be a measure of "unsatisfied" customers? Too frustrated with a callous system that only Labour thinks works well for "patients"? It is simply amazing that such a large number of people would be driven to violent attacks against NHS staff. I am sure that if they felt that were being dealt with properly the attacks would be ZERO

67

boywonder,

Scotland 25/09/2007 19:51:33

Reading through memyself&I posts it is clear to me that he/she doesnt spend alot of time in hospitals, which no doubt it is fortunate for him/her. Take it from someone who does actually work in hospitals that sadly most incidents go unreported whether they be verbal or physical assaults, both of which have a detrimental effect on an already over-burdened workforce. I have witnessed assaults ranging from minor verbal abuse and threats to severe physical assaults and trust me very few members of staff report verbal abuse or even threats therefore it would seem to me that the majority of the 400 assaults per week as stated would be of the physical variety. I have to say i am rather shocked at the attitudes of some of the people who have posted on here, YES there are good and bad in every profession however Nurses and Doctors work under immense pressure, more so now than ever, and YES there probably is alot to complain about but most of us are trying to do our best under sometimes impossible circumstances and what we dont need is to be abused or assaulted whilst we try to do it!

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25/09/2007 20:01:54
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boywonder,

Scotland 25/09/2007 20:34:14

Digory there is a culture of bullying in the the whole world, take a look around you. You clearly have many issues with the NHS and its workers. If you had a bad experience then i do sympathise but try to deal with it in an adult manner instead of disparaging the NHS and everyone in it.

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TimW1234,

25/09/2007 21:07:54

#46

If you consider these shocking statistics to be a "non-story", just what do YOU consider to be a "story". Something about your sordid, sorry life "memyself&I"?

What a dumb thing to say.

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25/09/2007 21:11:05
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Nirvana,

USA 25/09/2007 21:19:03

This is part of Nationalized Health Insurance? Thanks but no thanks

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boywonder,

Scotland 25/09/2007 21:25:02

#73

I didn't think i was considering that safety issues were on a them and us basis, in fact i didn't even mention anything of the sort thus your statement, which is once again disparaging, makes no sense.

For the record i believe patient safety is paramount and that any abuse of that trust is just as abhorent as abuse against staff, if not more so, and should be treated in a like manner.

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25/09/2007 21:38:33
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boywonder,

Scotland 25/09/2007 22:10:10

Again Digory i have said nor implied anything of the sort, you really must stop this desperate attempt to misrepresent me. You are entitled to your opinion as i am to mine. My opinion is that NHS staff should not be subjected to abuse while they try to do their job and i have also said that patient abuse is abhorant therefore i am actually agreeing with you. It is you however who has mentioned nothing of the abuse of staff in our hospitals which is what this particular discussion is about therefore i say it is you who is twisting things somewhat.

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26/09/2007 02:17:24
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26/09/2007 05:09:51
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siusaidh,

26/09/2007 08:06:01

*29
Quite agree....

When I was recently in A&E ,I found quite heavy presence of security and police and no one abusive....but that could have been just the time of day.

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Memyself&I,

26/09/2007 08:52:02

#82 "but very few people can really see what i can see"

Well thanks god for that.

Clearly a nutter.

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26/09/2007 09:43:17
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GP,

26/09/2007 11:19:53

68# doctors and nurses work under pressure more so now - please provide facts to back this statement up as it is all too easy to make such bullish remarks without having to defend or justify.
I could easily say that since the numbers of doctors and nurses has increased dramatically over the last few years along with their salaries then they are under little or no pressure.
Knee jerk statements such as the above do not help and I posted before if a loved one is requiring urgent attention and a "moaner" uses pressure of work or underpay or any other non medical excuse then I am sorry but they more than lieley will gewt a negative reaction. Many people with far more qualifications than nursing staff receive less in wages.

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boywonder,

Scotland 26/09/2007 20:04:03

#86

I dont think you know what you are talking about!

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HMFC-1874 ( ex BBC SPL Fans Forum member),

26/09/2007 20:19:47

Im a Staff Nurse in a Psychiatric hospital and in my experience physical violence is well reported, but verbal abuse is so common that it is just to time consuming to document most of the time.

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boywonder,

Scotland 26/09/2007 20:50:51

#87

You clearly dont have much of a clue regarding the modern NHS. Nurses now have extended roles which include tasks and duties that doctors previously did before. Nurses also have masses of paper work that previously was not required or deemed important. Nurses also have to contend with allocation of beds to a higher number of patients than ever before even though there has been a reduction in bed numbers because smaller hospitals have been closed. These things and more were not in our collegues of old job descriptions. Although there are more nurses going through training now than ever a huge number of them actually go abroad where conditions and pay are better so there are always plenty of vacancies. Nurses today earn less than their other public service peers such as police, firemen, social workers, teachers, occupational therapists, physiotherapists..... and have to spend 3 years attaining a degree at University which a few of the above do not have to do. If it were not for the unsocial hours pay that nurses (which are under review) recieve then wages would be even worse. As for Nurses using poor pay and pressures of work for not attending a patient who is in need of urgent attention then there is indeed no excuse and as i've said before there are good and bad in every profession. I would also say however that the vast majority of Nurses would never do that... certainly the ones I've came across anyway.

Its funny though I thought this discussion was about abuse of NHS staff?

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GalacticCannibal,

Murrieta, CA 26/09/2007 20:52:21

81. Dragonhead, China / 1:05am 26 Sep 2007

You wrote:
Totalitarianism here we come! Zieg Gorgon!

Oh boy you should know living in CHINA.

Don't you mean Seig HU Jintao !

GC

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Alexander the Scot,

Michigan U.S.A. 26/09/2007 21:49:24

4-Suck McCrunchie...... 400 assaults a week on healthcare workers 'just the tip of the iceberg'. Obviously this is likely to improve with Global Warming. Now that is TRULY funny! Hopefully you can get a job as a gag writer, the World could do with more like you. As for Global warming, I'd like to get your opinion as Scotland ever "suffering" that fate. I was over for two weeks in June and saw no evidence of it; still, maybe I missed some sign. Whacha think Suck?

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26/09/2007 22:11:37
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