Help Sitemap Home Skip Navigation Contact Us Disability Statement


Late patient wins apology

Click on thumbnail to view image
Click on thumbnail to view image
Click on thumbnail to view image
Click on thumbnail to view image
Click on thumbnail to view image

Published Date: 22 November 2007
A DENTAL practice has been ordered to apologise to a patient deregistered for arriving 15 minutes late for an appointment, it was revealed yesterday.
The patient was delayed by heavy traffic.

The unnamed NHS Lothian practice told the Scottish Public Services Ombudsman that it operated a "zero- tolerance" policy on punctuality. But Professor Alice Brown ruled that NHS regulations were not followed.



Page 1 of 1

  • Last Updated: 22 November 2007 1:02 AM
  • Source: The Scotsman
  • Location: Edinburgh
  • Related Topics: NHS Dentistry
 
1

Guga II,

Rockall 22/11/2007 08:10:18

These dentists are getting too big for their boots. It's not as if they have a hand to mouth existence, they make a fortune.

2

Boy Wonder,

22/11/2007 08:29:56

My dentist (and doctor) is always approximately 15 minutes late! Most are in my experience. It should be factored into your appointment,

If you wait 15 minutes after you were due to be seen, that's okay ... delays happen. If you wait 30 minutes, after you were due to be seen ... that's a bit much, but not unforseen ... if you wait 45 minutes, after you were due to be seen ... then they're taking the pee and you need to complain ... LOUDLY!!!

3

Farmernot,

oan ma traictor 22/11/2007 08:57:57

Hope the patient is ready for some extra drilling on their next visit...........


 

Comment on this Story

 

In order to post comments you must Register or Sign In

 
 
RSS Feed of this article's comments
Delivery formats: RSS, Atom, Javascript & Email
 
  

 
 


Sister Newspapers:
Press Complaints Commission

This website and its associated newspaper adheres to the Press Complaints Commission’s Code of Practice. If you have a complaint about editorial content which relates to inaccuracy or intrusion, then contact the Editor by clicking here.

If you remain dissatisfied with the response provided then you can contact the PCC by clicking here.