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Hotels find the blog is mightier than the star rating

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Published Date: 11 June 2007
SCOTS travellers now rate online views of fellow tourists above hotel star ratings, according to a new survey.
A total of 54 per cent rely more on online reviews to select accommodation, compared to 49 per cent using traditional star ratings.

But hoteliers insisted last night the star rating was still important and in no danger of disappearing.

VisitS
cotland, the national tourist body, has expanded star ratings over 20 years to include 10,000 hotels, pubs, farmers' markets, caravan parks, B&Bs, visitor attractions and other businesses.

A spokeswoman said

: "I don't think this survey is accurate. People don't use just one way to judge where to stay. We have not seen a drop in interest in our grading scheme, from either businesses or consumers."

David Currie, who runs the four-star Highland Cottage Hotel in Tobermory, said:

"The Scottish system always considered quality of service rather than available facilities. That basis is now being standardised into England and Wales and the AA's rating."

"There's a lot more people power," he added. "If I know a customer is going to go to some blog or review website, then I'm stupid if I don't take notice of that.

"But you can't say people are not influenced by the star rating."

Nick Hall, who runs ipodtraveller.net, said star ratings were no longer the main criteria for tourists.

He said: "The star rating is still important to people as a guideline, but businesses can't rely on it.

"People value other consumers' opinions rather than professional star raters."



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1

Angus Lindsay,

Shenzhen 11/06/2007 02:11:46

Star ratings are nothing more than an industry guideline. Much more important are the views of paying customers. With some reservation, and this is from personal experience on both sides of the fence.

Certain nationalities (no names, ok who said stars and stripes?) complain unjustifiably about the most piddling things. Like the room is only 25ft long ...

Hotels need to be seen to be giving value for money. In Europe, by and large, they do not. Hong Kong is going down that road, unfortunately. Mainland China, on the other hand, offers great value. Long may they prosper.

2

Yeoman,

Rob, Yorkshire 11/06/2007 07:29:09

Stars are awarded after a single inspection per year by an inspector who is supposed to be (but rarely is) incognito, based on criteria which is drawn up by bureaucrats.

Comments in websites, blogs and visitor books come from the visitors. They bare the ones who have had real experience, over a longer period - and who know what is relevant to them.

When we ran a four star, B&B with dinner, for ten years in the West Highlands, inspectors refused to even look at our visitors' comments let alone take them into account when setting the ratings.

They said people did not tell the truth in their comments. Surely any experienced inspector can read between the lines and sense the underlying tone expressed there?

People choose where to stay on the basis of what is important to them individually. The star rating can be useful but it should incorporate a large element of visitor comment if it is to be of real value.

3

stmonan,

11/06/2007 08:33:31

I would prefer to read a travel blog or a review site than rely simply on a star rating. I've stayed in excellent 2-star hotels and rubbish 5-star hotels. Star ratings will tell you what facilities the hotel has but rarely comment on standards of service or value for money.

Of course either are better than what passes for 'travel journalism' in the papers these days, when some freeloading hack writes some platitudes about the location for a recent freebie.

4

Super Mario in Edinburgh,

11/06/2007 10:42:28

Online votes such as virtual tourist are better of course as its from real people , not visiting hacks.

Just be aware that hotels often post their own reviews on there too.

Too many adjectives such as magnificent and extremely tend to give the game away.

5

Super Mario in Edinburgh,

11/06/2007 10:42:46

votes=sites

6

Paula,

11/06/2007 12:07:55

I go online too for information before booking, that and recommendations from friends are the only true way of finding out what a place is like. Although it is all personal taste at least you get a clearer picture of what you are getting into and nasty surprises in terms of accommodation standards are quickly put on site for everyone to see (and avoid!)

Virtual Tourist also deals with attractions and tips on what to do that otherwise might be missed by the visitor.

7

Dunedinhen,

11/06/2007 16:22:22

i use trip advisor to gauge hotels etc. at least you are reading someones personal experience not an inspectors write up on the facilities. even if one person says that their stay was rubbish, there is always others to look at.


 

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